IT Support Specialist

What does a typical day in your role look like?

I start by logging in and checking for any urgent emails or messages. I make sure all systems are running smoothly. Then I review my daily tasks, which usually include maintenance, system security, onboarding or offboarding users, and setting up or fixing hardware.

How did you get into this role?

I began as a PC technician and network administrator, then discovered my passion for system software support. Most recently, I worked as a Help Desk Manager before moving into this role.

Did you need to study for this role, if so, what did you study?

I took a “jack of all trades” approach—studying software, hardware, customer service, and more recently, several AI courses.

What do you enjoy most about your work?

I love helping people automate tedious tasks. It’s also rewarding to see the relief on someone’s face when I fix a frustrating issue for them.

What’s something unique, surprising, or fun about your role or team?

Every day brings a new challenge. Sometimes users get flustered over a problem, and the solution is sitting right in front of them—which can be both funny and satisfying to solve.

What advice would you give someone interested in your role or career path?

Start by reviewing your CV to identify your existing skills. Then use AI tools to suggest 3–5 possible career paths. Research what you need to study to reach those goals.

Anything else that you would like to add?

When studying, don’t specialise too narrowly. Explore areas like finance, customer service and time management—they’re useful in almost every industry.